Privacy Policy

1. Introduction

Welcome to Soultrove India Private Limited ("Soultrove," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital platform and services designed to support individuals with developmental disabilities and their families.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Account credentials (username, password)
• Profile information (age, location, relationship to individual with disability)
• Health and medical information (diagnosis, therapy needs, treatment history)
• Educational information (school records, IEP details, learning assessments)
• Financial information (for payment processing and financial planning services)
• Legal information (guardianship documents, estate planning details)

2.2 Usage Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Location data (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To match families with appropriate therapists, educators, and service providers
• To facilitate communication between families and service providers
• To process payments and manage subscriptions
• To personalize your experience and provide tailored recommendations
• To improve our platform and develop new features
• To send important updates, notifications, and service-related communications
• To comply with legal obligations and protect our rights
• To conduct research and analytics (in aggregated, de-identified form)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With therapists, educators, legal advisors, and other professionals you choose to connect with through our platform
• Third-Party Service Providers: With vendors who help us operate our platform (payment processors, cloud hosting, analytics providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at arindam.majumdar@soultrove.in

7. Children's Privacy

Our platform is designed to support families with children and adults with developmental disabilities. We collect information about minors only with parental or guardian consent. Parents and guardians have the right to review, modify, or delete information about their children by contacting us.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: